Refund Policy

Vocabaura offers a 30-day money-back guarantee on paid purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

This applies to Vocabaura+ subscriptions, AI Credit packs, and Vocabulary Packs.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds are therefore issued by Paddle to the original payment method used at checkout.

You can request a refund in either of these ways:

• Visit paddle.net, look up your order using the email address you used at checkout, and request a refund there.
• Contact the Vocabaura Support Center, choose “Refund Question,” and include your order email and approximate purchase date. We will help you raise the request with Paddle.

You do not need to give a reason to use the 30-day money-back guarantee.

Once a refund is approved, Paddle processes it to your original payment method. Depending on your bank or card issuer, the funds typically appear within 5 to 10 business days.

You will receive confirmation from Paddle when the refund has been issued.

You can cancel a Vocabaura+ subscription at any time from Settings, under Plan & Billing. Cancelling stops future renewals; your Vocabaura+ access continues until the end of the billing period you have already paid for.

If you are within 30 days of a subscription charge and would prefer a refund rather than continued access, request a refund as described above.

AI Credits and Vocabulary Packs are one-time purchases and are covered by the same 30-day money-back guarantee.

Where a purchase is refunded, the corresponding unused AI Credits or pack access may be removed from your account. Your account, saved words, collections and learning history are never deleted because of a refund.

Nothing in this Refund Policy limits any cancellation or refund rights you have under applicable consumer-protection law. Where local law provides a longer or broader right, that right applies.

Paddle's own refund terms are available at paddle.com/legal/refund-policy.

If you are unsure whether a purchase is refundable, contact the Vocabaura Support Center before or after buying and we will tell you plainly.