Refund Policy

Vocabaura chooses to offer a 30-day money-back guarantee. If you are not satisfied with a purchase, you may request a full refund within 30 days of the date of that order, and you do not need to give a reason.

This is a guarantee Vocabaura offers voluntarily as the seller. It is not a universal policy of Paddle, our payment provider, and it is separate from Paddle's own refund terms and from your rights under consumer law.

The guarantee covers Vocabaura+ subscription payments, AI Credit packs and Vocabulary Packs. It applies to each individual payment, measured from the date of that payment.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In practice this means Vocabaura decides whether a refund is granted under this policy, and Paddle carries it out. The money is returned by Paddle to the original payment method used at checkout. Vocabaura never holds your card details.

Either route reaches the same outcome, use whichever is easier for you:

• Go to paddle.net, look up your order with the email address you used at checkout, and request a refund there.
• Contact the Vocabaura Support Center, choose “Refund Question”, and include the email address on the order and roughly when you bought it. We will raise the request with Paddle for you.

Please do not open a dispute with your bank before contacting us. A chargeback takes far longer than a refund and gives us no way to help you.

Once a refund is approved, Paddle issues it to your original payment method. How quickly the money appears depends on your bank or card issuer, and is typically within 5 to 10 business days.

Paddle emails you a confirmation when the refund has been issued. That confirmation is your receipt for the refund.

You can cancel Vocabaura+ at any time in Settings, under Plan & Billing. Cancelling stops all future renewals. It is not a refund: your Vocabaura+ access, including the monthly included AI Credit allowance, continues until the end of the billing period you have already paid for, and then stops.

If you would rather have your money back than keep access for the rest of the period, request a refund within 30 days of that charge instead of simply cancelling.

The guarantee applies to renewal payments as well as your first payment, each measured from its own charge date. If a renewal takes you by surprise, tell us within 30 days and we will refund it.

Where a subscription payment is refunded, the Vocabaura+ access that payment covered ends. Any AI Credits you bought separately are unaffected.

AI Credit packs are one-time purchases covered by the same 30-day guarantee.

There are two different things that both get called a “refund”, and it helps to keep them apart. The first is automatic and happens inside the product: credits are only charged once an AI request returns a usable result, and if a request fails after a charge has been reserved, those credits are returned to your balance. That costs you nothing and needs no request from you.

The second is a money refund of a credit pack you paid for, which is what this policy governs. Where a credit pack purchase is refunded, unused credits from that purchase may be removed from your account. We will tell you if that applies before the refund is processed.

Credits included with a Vocabaura+ membership are part of the membership, not a separate purchase, and are not refundable on their own.

Vocabulary Packs are one-time purchases covered by the same 30-day guarantee.

Where a pack purchase is refunded, access to that pack's contents may be removed from your account. Words you have already saved, and the progress you have built on them, stay in My Vocabaura, a refund removes access to the pack, not your learning history.

A refund never deletes your Vocabaura account, your saved words, your collections or your learning progress. If you also want your account or your data deleted, that is a separate request you can make through the Support Center.

If you think you have been charged twice for the same thing, or you see a Vocabaura charge you do not recognise, contact us. Duplicate charges are refunded in full and are not counted against the 30-day window.

Charges on your statement are shown by Paddle as our Merchant of Record, so the name on your statement may not read simply “Vocabaura”.

The guarantee exists so that nobody is stuck paying for something that turned out not to suit them. It is not intended to support repeatedly buying, consuming and reclaiming the same product.

We may decline a discretionary refund under this policy where there is clear evidence of fraud, payment abuse, or a repeated pattern of purchase-and-refund on the same account or payment method. This affects only Vocabaura's voluntary guarantee and never your legal rights below.

Nothing in this Refund Policy limits any cancellation or refund rights you have under applicable consumer-protection law. Where local law gives you a longer or broader right than this policy, that right applies and takes precedence.

Paddle's own refund terms are published at paddle.com/legal/refund-policy, and Paddle's buyer terms at paddle.com/legal/buyer-terms.

If you are unsure whether something is refundable, ask us before you buy, or after. The Vocabaura Support Center will tell you plainly, and we would rather answer the question than take money from someone who did not want to spend it.